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Snow College Online Courses FAQs
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- The following are some of the most frequently asked questions for Snow College online learning system (known as Blackboard). If you have a question that isn't answered here, please contact the distance@snow.edu support team.
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- Q: I just registered for an online class. When can I access Blackboard ?
- A: Students who have taken classes at Snow prior to the current semester take up to 48 hours to show up in Blackboard after they have registered for classes. If you have never taken classes at Snow before, it can take up to three business days before your e-mail account is activated and you are activated in Blackboard .
- Q: I have the correct user name and password but I still get access denied messages.
- A: Check to make sure that if you have a pop-up blocker that it is turned off.
- Check to make sure you are using the correct address to access Blackboard . The correct address is: http://www.snow.edu/online/login.html If you are accessing Blackboard from behind a firewall (usually when accessing from your place of employment), you may have problems with access, this is especially true if you are accessing from a work location. If that is the case, contact your system administrator to resolve the problem. Make sure that you are using the latest version of Java. And you may need to Restart your computer.
- Q: I used Blackboard a few hours ago, and now I can't access it anymore.
(says user name or password is invalid)
- A: If you forget to use the logout link in Blackboard , you web browser can be locked out of Blackboard . To remedy this, simply close the browser completely or use a different browser on your computer. If you do nothing, it will reset itself after a time period.
- Q: What web browsers can I use with Blackboard ?
- A: Almost all major web browsers are supported by Blackboard . The current version of Blackboard (CE6) has a built in browser test tool. Go to the login page and click "Check Browser" in the upper right corner of the window to confirm if your browser is supported. You Must have pop-up blockers disabled to use the Check Browser feature.
- Q: I've forgotten my Blackboard password.
- A: Contact the Student Success Center - Advisement Office at 435-283-7313 or email advisement@snow.edu support team and they can reset your password for you.
If none of these work, please contact the distance@snow.edu support team
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