Two Factor FAQ

 

Why is Snow College requiring two-factor authtentication? 

To make it harder for cyber criminals to steal your login credentials, personal information, and identity.  To prevent theft of sensitive information.  To reduce the probability of ransomware infections.  To shore up one of the most common breach vectors.  To qualify us for Cyber security insurance.   

Is one method of two-factor authentication better than another? 

They all work.  See graph below. 

Why does Snow College recommend using the Microsoft Authenticator instead of SMS? 

See Orange table below. The main reason is that the Authenticator app does not require cell service.  If you in a lab in a building on campus you might have spotty cellphone service which means you might not receive a text message.  However, the authenticator does not require cell service to work.

What are the pros and cons for each of the Authentication methods?

Authentication	Pros	Cons
Microsoft Authenticator	Supports O365 well	Need to install app
	Free
	Cell service not required
SMS	Easy & familiar	Have to enter a code
		Cell service required

 

I already setup my phone with SMS (text) message 2 factor Authentication.  How can I change it to use the Microsoft Authenticator App instead.

Follow these steps from your COMPUTER, not your phone. 

Why can’t I use my phone to setup 2-factor authentication with the Microsoft Authenticator? 

Because at a certain point in the setup you have to scan a QR Code and it is hard to do this from the Authenticator app while following the instructions at the same time. 

Can I use DUO for Microsoft two-factor Authentication? 

No. 

I am an employee and already use DUO, do I still have to setup Microsoft two-factor? 

Yes, we are using Microsoft for Single Sign On (SSO). You must either use the text message or Microsoft authenticator for two-factor authentication. You can continue to use DUO for VPN. 

I don’t have a cell phone, or don’t want to use my personal cellphone, is there an option for me?   

Yes, but it will be much less convenient for you. Please contact IT (435-283-7777) and we can explain the complexities and provide training on other methods. 

Can I use another authenticator such as the Google Authenticator? 

No, Microsoft won’t allow it. 

How do I reset my password? 

You can do it on the Microsoft login page by clicking on the password reset link.  You can also use the following link to reset your password.