FAQs

What is my address?

If you are a student and you have signed up for a on campus box, your address is in the email sent or on the card you were given. If you have lost this card a new one can be purchased for $2.00. The address will look like the following:

Name
PO Box #XXXX
Ephraim UT 84627

The four X’s will be replaced with the four digit number written on the card that was given to you or sent in the email. This is the first address you will ALWAYS use. If you give this address to someone or put it into a system, &s; you’re instructed to use a physical address or instructed that a PO Box will not work, then you may use the following:

Name
150 College Ave Apt. #XXXX
Ephraim UT 84627

Again, the four X’s will be replaced with the four digit number written on the card or email that was given to you. Make sure you put an Apartment number. Any mail sent to just 150 College Ave that does not belong to faculty or staff runs a high risk of being returned to the sender.

Do not use your housing address for mail. Mail cannot be delivered to the dorms. Any mail sent to a dorm address will be returned to sender.

What if my shipper won’t accept a PO Box?

If you give your PO Box address to someone or put it into a system, and you’re instructed to use a physical address or instructed that a PO Box will not work, then you may use the following:

Name
150 College Ave Apt. #XXXX
Ephraim UT 84627

Again, the four X’s will be replaced with the four digit number written on the card or email that was given to you. Make sure you put an Apartment number. Any mail sent to just 150 College Ave that does not belong to faculty or staff runs a high risk of being returned to the sender. Do not use your housing address for mail. Mail cannot be delivered to the dorms. Any mail sent to a dorm address will be returned to sender.

Why can’t I use my dorm address for mail?

Snow College dorms are secure facilities and do not have mail receptacles. Because of this, Snow College offers the PO Box service FREE to students. If you live in a dorm and want to receive mail, you will need to sign up for a PO Box.

When is the mail ready to be picked up?

Mail is delivered several times a day from 5 different carriers. No one carrier delivers at a specific time, day in and day out. On average it takes about 60-90 minutes from the time the carrier drops their load to mail being completely processed and ready for pick up.

Average arrival times are as follows:

  • USPS: 10-10:30 am
  • UPS: 11am-4pm
  • Fed Ex Ground: 10am-3pm
  • Fed Ex Express: 11:30 am- 3:30pm
  • DHL: Variable and unpredictable

Do I need to get a new box every semester?

NO! If you are here in fall and your box stays active, that will remain your box for spring as well. If you stay for summer, you will need to fill out paperwork to retain the box. You will also need to check the box regularly during the summer or the box will be closed. If you were not here to keep your box active during the summer, you will need a new box when you return in the fall.

If I had a mailbox in spring, but left for the summer, can I have my same box in fall?

No. unless you were here during the summer to keep your box active, you will need to get a new box in the fall.

Can I keep my same box the entire time I am at Snow College?

As long as you are here to keep your box active, you may keep your box as long as you need it.

My combo won’t work. What am I doing wrong?

First, don’t worry, you are not the only one that struggles to get along with the combo’s. The most common mistakes include going right instead of left, not passing the first number before stopping on the second, or failing to go right after the third number. Be sure to read all 4 instructions on the card carefully. If you follow the instructions to a tee, the box will most likely open. If after multiple attempts, it still won’t cooperate, please come let Mail Services know and we will do everything we can to fix it!

How do I pick up a package that’s too big to fit in my box?

Large packages are stored in the back. After you have opened your box to check for letters and small packages, please come to the window and let us know you would like to check for packages. Give us your 4 digit box number. If we have something pending pickup we will grab it for you. Make sure to have photo ID with you.

Can I share a box with my roommate/friend? Sibling? Spouse?

To be able to share a box with another student, you will need to have the same last name. It is very common for Siblings and Spouses to share boxes. Roommates and friends will not be allowed to share.

How do I know if my package is ready to be picked up?

The best way to know when to pick up your package is to follow the tracking number. Once the tracking says it’s delivered, Please give Mail Services time to process your piece. You can find information on individual carrier delivery times here. The next best way to know if your package is here is simply to come ask. It takes very little time and we can try and answer any questions you might have.

Can my friend use my box to ship stuff to themselves?

No. Any piece that is shipped to your box MUST have your name on it. If you and your friend are on trust worthy terms, you may have the piece shipped to them with “C/O your name” we will deliver the piece to your box. You are then held completely liable to your friend for loss, damages or theft of the piece.

How much will it cost to ship my package?

Unfortunately this is not a question we can answer without having the actual piece in our office. Different weights and destinations ship for different prices.

Can I ship my UPS or Fed Ex box here?

Absolutely! As long as your package has a pre-paid label for UPS or FedEx, we would be glad to send it out for you!

Can Mail Services create a Fed EX/ UPS label for me?

Unfortunately we cannot. BUT you can create a label for yourself by clicking here

I want to ship a package with Fed Ex/UPS. How can I get a label?

You can create a label here

If a package is sent to Snow after I have left, can I have it forwarded to a new address?

Packages received by Snow College Mail Services after a student has left Snow will be processed 1 of 3 ways. If a student contacts us before the piece is actually received, Mail Services can hold the piece for pick up in person. If prior arrangements have not been made, Mail Services reserves the right to return the piece to the original sender. If the package has not been returned and the student would like the piece sent to the correct address, Mail Services will charge an $8 processing fee PLUS postage. The package will not be processed until proof of payment has been received by Mail Service Management. After 5 business days without proof of payment, the package will be returned to sender.

Can a friend pick up my mail or packages for me?

If you choose to give out your box combo to others to pick up your mail, that is your choice. However, Mail Services cannot give out packages without matching photo ID. This means the name in our system must match the name on the package and the name on the ID as well as the picture on the ID must match the face at the window.

Is Mail Services open on Holidays?

Our hour vary depending on the holiday. To view a full description of our Holiday schedule, click here

Will I receive a notification when a package comes for me?

You will not receive a notice from Mail Services. You may receive a notice from the carrier. However make sure to give us plenty of time to process the piece before coming to pick it up.